Doctor's Office Education Suite
A suite of educational products offered that offer comprehensive ongoing educational opportunities for every department and segment of your clinical office or health care facility... Read More
DOES Training is far more important to your medical practice, your revenues, your level of clinical expertise and the rapport you have with patients in your office, clinic, rehabilitation center, assisted living facility and the list goes on.
Doctor's Office Education Suite is a suite of educational online programs that offer comprehensive ongoing educational opportunities for every department and segment of your clinical office or health care facility.
- DOES is about medical office expertise.
- DOES is about quality education on the latest drugs, treatment plans and trends in the industry.
- DOES is about improving your operations.
- DOES is about enhancing your patient/customer experience.
- DOES is about ongoing quality care and improvement.
- DOES is about dynamic, exciting, real-life education.
- DOES is about educating staff and bringing a value added ingredient to employment in your practice/organization.
Doctor's Office Education Suite Training not only assists practitioners to stay current in important clinical trials and topics inherent to contemporary health care, but takes medical office education to the next level. Your office or clinic is a business that needs ongoing maintenance and DOES Training has arrived to perform that task. Just like a software program for your computer, DOES Training will upgrade your work setting, filling in educational gaps in the operation, enhancing performance and helping to ensure all staff are working in a state of the art environment.
Are you...
- Concerned about the customer service in your office?
- Looking for the latest in clinical information and treatment and protocols?
- Looking to ensure practice managers are experts in their fields?
Then DOES Training is for you!
Faculty
Louis Feuer, MA, MSWPresident, Dynamic Seminars & Consulting, Inc.
Pembroke Pines, FL
Learning Objectives
- Identify strategies to adapt good customer service skills to meet the changing expectations of patients and their families/caregivers.
- Review the key elements of a customer-driven environment and barriers to provide quality care within a health care setting.
Customer Service Strategies for Creating the Wow Experience in Your Practice Setting
$10.00
Abstract
Patient-centered care begins with good customer service, and good customer service is the core element required of every successful healthcare practice or setting. Every health care professional and every organization must be sensitive to the delivery of consistent, quality-driven customer service at every level. Whether the work is in operations, patient-care delivery, claims, utilization, billing, marketing, administration or human resources, everyone in health care should know how to deal effectively with customers. The goal of this program is to identify strategies to improve customer service so that improved outcomes can be achieved.
Accreditation
Human Resource Specialist Accreditation Statement
This program is accredited for 0.5 recertification credit hour(s) toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org